Return Policy
At Intubation Healthcare Inc, we are committed to providing high-quality medical instruments. We understand that returns may occasionally be necessary, and we strive to make the process as seamless as possible. Please review our return policy guidelines below:
Returns Eligibility:
- We accept returns for unused and unopened products within 30 days from the date of purchase.
- To be eligible for a return, the item must be in its original packaging and in the same condition as when it was received.
Return Process:
- To initiate a return, please contact our customer service team at sales@intubationhealth.com or call us at (352) 995-6400. Provide your order number, product details, and the reason for the return.
- Our customer service team will assist you through the return process and provide a return authorization (RA) number.
- Please include the RA number on the return package and ensure that the item is securely packaged to prevent damage during transit.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method and retaining proof of shipment.
Refunds:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return is approved, we will process the refund to your original payment method within 3 business days.
- Please note that the refund amount will exclude any original shipping charges incurred.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process above and place a new order for the desired item.
Non-Returnable Items:
- For hygiene and safety reasons, certain items, such as opened or used products, cannot be returned unless they are defective or damaged upon arrival.